At Ogabassey, we understand that your needs evolve. That’s why we’ve designed a hassle-free device swap program that allows you to exchange your current device for a different one. Whether you want to upgrade to a newer model or switch to a device that better suits your needs, our program is designed to make the process easy and convenient for you.

Eligibility

To be eligible for the Ogabassey Device Swap Program, please ensure the following:

Your device is in good working condition, and free from any major physical damage.
You have a receipt of purchase from a verifiable store or an affidavit declaring ownership of the device

Step 1: Contact Ogabassey

To initiate the swap. You’d need to reach out to us either physically or online.

Physical Swap

You can visit any of our physical locations for your device to be evaluated. An offer will be given to you on the spot. If agreed, we will proceed to swap your device.

Online Swap

Open our website or app, navigate to the swap section and follow the prompts to get an estimate.
Send a message to any of our social media channels and provide details to get an estimate for the swap

Step 2 - Provide Device Information

You will be required to provide the following information:

Your name and contact details.
The make and model of your current device.
The reason for the swap (e.g., upgrade, change of preference).
Pictures of Your Device

To accurately determine the swap value and prevent any disagreements regarding the state of your item, Please capture well-lit, clear, and preferably reflection-free images highlighting the buttons and ports and follow these guidelines when taking pictures:

Photos of smartphones and tablets must show:

The device with the screen turned on
The device with the screen turned off
Back of the device
Left side
Right side
Top side
Bottom side

Photos of personal computers must show:

Screen turned on
Screen turned off
The back case of the computer
Left side (slightly open)
Right side (slightly open)
Front side (closed)
Back side (closed)

Photos of smartwatches must show:

The front screen turned on
The front screen turned off
Back case
Left side
Right side
The section between the strap and the top screen
The section between the strap and the bottom screen

Take a screenshot of the battery health and share
Highlight Any Damage: If applicable, take close-ups of any visible damage or wear.
Upload these images through our online swap portal or share them with our in-store team to advance to the next step of your device swap journey at Ogabassey.

Step 3: Device Assessment

Once we have the necessary information, Your device will undergo a swift assessment to check for any physical damage or issues that may affect its trade-in value. This assessment ensures a fair exchange process. For online swaps, our digital tool will guide you through a preliminary assessment.

Step 4: Choose Your New Device

Browse our selection of available devices and choose the one that best suits your needs. You can explore our website or visit any of our social media channels to make your selection

Step 5: Confirm Swap

Our customer support team will provide you with a quote for the swap based on the assessed value of your current device and the cost of the new device. If you agree to the terms, we will proceed with the swap.

Step 6: Swap Location

If you prefer to complete the swap at one of our physical locations, you can visit the nearest Ogabassey store with your current device and finalize the exchange in person. Our staff will assist you with the process.
If you prefer to send us the device. You can use any logistics service to transport it from your location to any of our locations. Once received, we will communicate the final cost. Kindly ensure you pack your item according to our instructions and ship it to us.

Ensure to Back Up and/or transfer your data from your device if you do not want us to transfer your data to your new device.

Step 8: Receive Your New Device

Upon approval of the swap, we will arrange for the delivery of your new device to your preferred address. Our team will also provide instructions for safe packaging and returning your old device if necessary.

Conclusion

The Ogabassey Device Swap Program is designed to make upgrading or changing your device a seamless experience. Whether you choose to swap online or visit one of our physical locations, we are here to assist you. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. Thank you for choosing us

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Ogabassey's Hassle-Free Device Swap Program: Your Ultimate Guide